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Leave Us a Review

Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.


Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

What our customers say about us...

Profile photo of Christopher Bass

Christopher Bass

August 1, 2024

5  out of  5
rating by Christopher Bass
"I highly recommend Arceli Brown as your State Farm insurance agent. Highly professional, personable and detail oriented. She goes out of her way to explain discounts from State Farm. I have her for both home, auto and universal coverage."
We responded:
"Thank you so much Chris for your great feedback. I appreciate you and look forward to serving you for the many years to come. Take care"
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Arwin Pingol

June 12, 2024

5  out of  5
rating by Arwin Pingol
"If you looking for agent for insurance she the right one. She will explain every single details on your insurance that you getting it"
We responded:
"Thank you so much Arwin for your wonderful feedback. We really appreciate you and for doing business with our office. We look forward to managing all your future insurance needs. Take care "
Profile photo of Girmay Tekle

Girmay Tekle

June 12, 2024

5  out of  5
rating by Girmay Tekle
"I trust you."
We responded:
"Thanks Girmay for rating our office 5-star and for trusting us with your insurance needs. We really appreciate your business always. "
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ed calderon

May 31, 2024

5  out of  5
rating by ed calderon
"Arceli Brown was a tremendous help, very professional and KIND. Was able to help me save, and gave me a great relief after being run around by 4 other insurance companies."
We responded:
"Thank you so much Ed for your wonderful feedback. I'm glad to hear that you're satisfied with State Farm's rates for your auto and home insurance needs. We appreciate you for doing business with us and look forward to managing all your future insurance needs. Thanks! "
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Rafael Candelaria

May 16, 2024

5  out of  5
rating by Rafael Candelaria
"Nice 3xperience"
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Jen

May 7, 2024

5  out of  5
rating by Jen
"Arceli helped me with the homeowner insurance. She is like my next door neighbor who walks an extra mile to help me get to know the area, things to do and some seasonal events. Looking forward to meet her in person when we move!"
We responded:
"Thank you so much Jen for your wonderful feedback. We are glad to help you with your homeowner insurance need. We really appreciate you and your business. We look forward to managing all your insurance needs for the many years to come and yes also excited to meeting in person very soon! Good luck with your move! Take care."
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Henry Coffman

January 30, 2024

5  out of  5
rating by Henry Coffman
"Excellent service. My agent was very knowledgeable, professional and pleasant. Thanks."
We responded:
"Thank you so much for your great feedback Henry. We really appreciate you and we are glad to service all your insurance needs. Thanks for being such a great and loyal State Farm customer. Take care "
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Amin Al-Mousa

January 25, 2024

5  out of  5
rating by Amin Al-Mousa
"Great service!"
We responded:
"Thank you so much Amin for your nice comment and for allowing us to service your auto insurance need. We look forward to managing all your future insurance needs. Take care"
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K B

January 24, 2024

5  out of  5
rating by K B
"Arceli Brown is fantastic to work with! She’s not only helped me save money but was also able to provide better coverage than my previous insurance provider. I highly recommend reaching out to Arceli Brown for a quote and seeing what she can offer. She’s really great at her job! I highly recommend!"
We responded:
"Thank you so much Ken for your awesome feedback. Thanks for considering State Farm for all your car, home, rental dwelling and umbrella insurance needs. We really appreciate you and James. We look forward to doing business with you for the many years ahead and managing all your future insurance needs. We are happy to hear that you're satisfied with the rates and remarkable service we provide. Take care. Thanks!"
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Maria Stastny

January 21, 2024

5  out of  5
rating by Maria Stastny
"I am an employee in Arceli’s Agency and I would like to share that working in this Agency has been very positive for me. The working environment is very friendly, everybody here is so nice, and I am learning a lot. Arceli (my boss) is always reachable, and open to provide orientation to her employees all the time. Something that admire so much about Arceli is that She goes above and beyond for her customers. Good customer service is the priority in this Agency :)"
We responded:
"Thanks Maria for your wonderful remarks and I'm glad to hear that you're happy working here in our Agency. I will continue to be resource to you and help you thrive in any way possible i can. Thanks for being such a great team player and for taking care of our Hispanic customers very well. I appreciate you a lot and just keep up the good work! "
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Fabricio Flores

January 20, 2024

5  out of  5
rating by Fabricio Flores
"Si sty con tentó primero Araceli I luego a María say muy atento con su servicio"
Profile photo of NinaJoy Magpayo

NinaJoy Magpayo

January 15, 2024

5  out of  5
rating by NinaJoy Magpayo
"Insurance can be daunting, but Arceli made the process efficient and manageable. Renter’s insurance is available with different agencies, but I trust Arceli and her State Farm team. She showed me the coverages and all for a a great price. She assisted with the application process and took payment, and within minutes, I felt safe and secured at my new apartment. Thank you! She’s the best and I definitely recommend her as your agent. I have her and state farm for my renters and car insurance, and wouldn’t have it any other way. Thank you to a great team!"
We responded:
"Thank you so much Joy for the wonderful feedback. I really appreciate you and your business always. Thanks for considering our State Farm Agency for your Renters insurance need. I hope your move to your new apartment will be smooth and easy for you. Just give our office a call for any assistance you may need and we hope to managing all your future needs. Take care "
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Scarlett Torres

January 12, 2024

5  out of  5
rating by Scarlett Torres
"Excelente atención, calidad y buen servicio."
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John Rogers

January 8, 2024

5  out of  5
rating by John Rogers
"I have had one or more insurance policies with this agency for approximately 45 years. I have car insurance, liability insurance, homeowners insurance, and other policies. The service I have received from them has always been excellent, prompt and responsive. I would highly recommend Arceli Brown, Ethan Bernabe, and all of the staff at this agency."
We responded:
"Thank you so much John for providing us such a positive review for our agency. We are very pleased to know that you had a great experience working with our Team Member Ethan and myself. We really appreciate you and grateful of your continued loyalty to State Farm, it truly means the world to us for just allowing us to be resource to you. Thanks again for your support. Take care, your Agent Arceli Brown! "
Profile photo of no sir

no sir

January 3, 2024

5  out of  5
rating by no sir
"ethan is cool"
We responded:
"Yes, Ethan is one of my rockstar team members! We will make sure to pass along your message to him as he will be delighted and pleased to hear about your satisfaction. Thanks! "
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Stephanie Gernert

December 13, 2023

1  out of  5
rating by Stephanie Gernert
"Horrible... I wanted a new agent that was great with email and evening appointments. I inquired before switching and while everything seemed great, this agent has failed to respond to emails and make an evening appointment to go over my policies. I have a claim that's been sitting for FOUR months now and Arceli Brown has done NOTHING to help me, won't even respond to my messages. I definitely do NOT recommend!! Update: Arceli Brown contacted me and after I confirmed who I was, she rambled on for over 6 minutes without a single pause trying to defend themselves, admitting my multiple emails were not answered then blamed me for basically not being pushy about it (calling, emailing, everything). Then when I was finally given a chance to speak, she interrupted me mid-sentence. I requested respect while I speak like I gave her and was interrupted every time I tried to talk that I ended the conversation. I'd give negative 5 stars at this point if I could, I have never been so disrespected by someone that earns an income off my premiums!!"
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Kim Damico

November 16, 2023

5  out of  5
rating by Kim Damico
"Excellent: Response time in both correspondence and payment, friendliness and willingness to assist."
We responded:
"Thanks Kim for your great feedback about our office. We really appreciate you and your business. Glad to hear that you're happy and satisfied with our customer service. Just give our office a call for any future assistance. Take care "
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Jasmine C

November 2, 2023

5  out of  5
rating by Jasmine C
"The process as a first time car owner was made pretty easy. My associate Arceli Brown made everything understandable and really worked with me to understand the processes. And I really appreciate Arceli’s positivity as a first time owner."
We responded:
"Thanks Jasmine for considering our State Farm agency for your auto insurance. I truly enjoyed talking with you. We look forward to managing all your future insurance needs. Glad to hear that you're happy and satisfied with our customer service. Take care and enjoy your car! "
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Bong Tibung

October 5, 2023

5  out of  5
rating by Bong Tibung
"I highly recommend Ms Arceli as she is very knowledgeable with insurance policies that keep her abreast of any questions or problems that arise from a transaction. She is fast and accurate, and will not leave the client hanging. Cheers to her!"
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Alin S

October 2, 2023

1  out of  5
rating by Alin S
"THEY REFUSE TO CANCEL YOUR POLICIES AND KEEP CHARGING YOU! I emailed them, called them and they still charged me 4 months of rental insurance after I asked to cancel it. Now I switched, asked them to cancel my insurance and they keep emailing me with new charges. I left because they kept raising my rate by 20% with no explanation, no accidents and no tickets."
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Zeke Farkas

July 8, 2023

5  out of  5
rating by Zeke Farkas
"Arceli was incredible helpful in getting me a low quote and then the process of getting my new policy!"
We responded:
"Thanks Zeke for your great remarks. We really appreciate you and thank you for doing business with our Agency again. We are glad to help you with your auto insurance. We hope to managing all your future insurance needs. "
Profile photo of Terrie Jackson

Terrie Jackson

May 20, 2023

5  out of  5
rating by Terrie Jackson
"My agent took the time to explain options and changes that could help me save money on my premiums. Very informative. I learned a lot."
We responded:
"Thank you so much for your great feedback Terrie and for rating our office 5-star. It's truly an honor and a pleasure to service your insurance needs. We appreciate you and your continued loyalty to State Farm. "
Profile photo of Matt C (BlissfullyAdequate)

Matt C (BlissfullyAdequate)

April 27, 2023

5  out of  5
rating by Matt C (BlissfullyAdequate)
"Arceli was very professional and great to speak to. Always gives me all the information I need and gives me any options available that may be useful in the near future."
We responded:
"Thanks Matt for your generous feedback. We really appreciate you and your business, it's our honor and pleasure to serve you in any way we can. Glad to have you as one of our valued customers. Take care from your State Farm Family! "
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Richard Clark

April 2, 2023

5  out of  5
rating by Richard Clark
"Excellent customer services!"
We responded:
"Thank you so much for your great review Richard. We really appreciate you as our valued customer and thank you for your continued loyalty to State Farm always. "
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Ali N

March 28, 2023

5  out of  5
rating by Ali N
"Excellent Service"
We responded:
"Thanks Ali for your feedback. We appreciate you and love to continue to servicing your policies for the many years to come. Thanks for your business always. "