State Farm® Insurance Agent Arceli Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Matt
December 31, 2024
5
out of
5
rating by Matt
"I needed insurance the day I called in order to get a new car after my old one was totaled. My old insurance had 30% higher prices and my agent herself recommended I call them instead. They immediately got me a great deal and I was able to pick up my new car same day."
Marie
December 27, 2024
5
out of
5
rating by Marie
"Very good customer service."
We responded:
"Thanks Marie for rating our office 5-star! We are glad to hear that you are satisfied with our customer service. We hope to continue to serve you for the many years to come. "
Melissa Vera
November 16, 2024
5
out of
5
rating by Melissa Vera
"María Stastny gave us a very very good service. Such a nice person!"
We responded:
"We appreciate your review! We are delighted to know you had a great experience with awesome Team Member Maria. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Richard Alejandro Ordonez
November 16, 2024
5
out of
5
rating by Richard Alejandro Ordonez
"Muy buena la atención"
We responded:
"Muchas gracias Richard! Thank you for reviewing our State Farm office! We’re thrilled to know you had a positive experience with us; your satisfaction is our top priority! We look forward to continuing to support your insurance needs. Puedes llamarme en cualquier momento conmigo (Maria) para gestionar sus necesidades de seguro! "
Mahjabeen Khan
October 17, 2024
5
out of
5
rating by Mahjabeen Khan
"The agent was pleasant person , had lots of details to share."
We responded:
"Thank you so much Mahjabeen for your kind feedback. We really appreciate you and thank you for doing business with our office. I'm glad to hear that you are satisfied with our customer service and grateful for earning your business. We look forward to servicing you for the many years to come. Take care. "
Melvin Ely
September 16, 2024
1
out of
5
rating by Melvin Ely
"This has to be the worst insurance office in the state of Virginia. Terrible customer service, rude and obnoxious ways to handle things, makes you wonder are you dealing business or a daycare. This place needs to be audited immediately."
We responded:
"Hi Melvin, thank you for your feedback. Our extreme apology that you feel strongly bad about our office. We are unable to identify you as part of our book of business, your name does not appear anywhere in our system at all. Perhaps your household account could be under someone else's name. We would love to clear up any misunderstanding or miscommunication that prompted you to make these negative comments toward our office as it's never been our office practice to handle matters in those ways. Please kindly give our office a call and ask for the Agent to speak with at 703-269-0673. We appreciate you for getting back with us as soon as you can. Thanks!"
Christopher Bass
August 1, 2024
5
out of
5
rating by Christopher Bass
"I highly recommend Arceli Brown as your State Farm insurance agent. Highly professional, personable and detail oriented. She goes out of her way to explain discounts from State Farm. I have her for both home, auto and universal coverage."
We responded:
"Thank you so much Chris for your great feedback. I appreciate you and look forward to serving you for the many years to come. Take care"
Arwin Pingol
June 12, 2024
5
out of
5
rating by Arwin Pingol
"If you looking for agent for insurance she the right one. She will explain every single details on your insurance that you getting it"
We responded:
"Thank you so much Arwin for your wonderful feedback. We really appreciate you and for doing business with our office. We look forward to managing all your future insurance needs. Take care "
Girmay Tekle
June 12, 2024
5
out of
5
rating by Girmay Tekle
"I trust you."
We responded:
"Thanks Girmay for rating our office 5-star and for trusting us with your insurance needs. We really appreciate your business always. "
ed calderon
May 31, 2024
5
out of
5
rating by ed calderon
"Arceli Brown was a tremendous help, very professional and KIND. Was able to help me save, and gave me a great relief after being run around by 4 other insurance companies."
We responded:
"Thank you so much Ed for your wonderful feedback. I'm glad to hear that you're satisfied with State Farm's rates for your auto and home insurance needs. We appreciate you for doing business with us and look forward to managing all your future insurance needs. Thanks! "
Rafael Candelaria
May 16, 2024
5
out of
5
rating by Rafael Candelaria
"Nice 3xperience"
Jen
May 7, 2024
5
out of
5
rating by Jen
"Arceli helped me with the homeowner insurance. She is like my next door neighbor who walks an extra mile to help me get to know the area, things to do and some seasonal events. Looking forward to meet her in person when we move!"
We responded:
"Thank you so much Jen for your wonderful feedback. We are glad to help you with your homeowner insurance need. We really appreciate you and your business. We look forward to managing all your insurance needs for the many years to come and yes also excited to meeting in person very soon! Good luck with your move! Take care."
Henry Coffman
January 30, 2024
5
out of
5
rating by Henry Coffman
"Excellent service. My agent was very knowledgeable, professional and pleasant. Thanks."
We responded:
"Thank you so much for your great feedback Henry. We really appreciate you and we are glad to service all your insurance needs. Thanks for being such a great and loyal State Farm customer. Take care "
Amin Al-Mousa
January 25, 2024
5
out of
5
rating by Amin Al-Mousa
"Great service!"
We responded:
"Thank you so much Amin for your nice comment and for allowing us to service your auto insurance need. We look forward to managing all your future insurance needs. Take care"
K B
January 24, 2024
5
out of
5
rating by K B
"Arceli Brown is fantastic to work with! She’s not only helped me save money but was also able to provide better coverage than my previous insurance provider. I highly recommend reaching out to Arceli Brown for a quote and seeing what she can offer. She’s really great at her job! I highly recommend!"
We responded:
"Thank you so much Ken for your awesome feedback. Thanks for considering State Farm for all your car, home, rental dwelling and umbrella insurance needs. We really appreciate you and James. We look forward to doing business with you for the many years ahead and managing all your future insurance needs. We are happy to hear that you're satisfied with the rates and remarkable service we provide. Take care. Thanks!"
Fabricio Flores
January 20, 2024
5
out of
5
rating by Fabricio Flores
"Si sty con tentó primero Araceli I luego a María say muy atento con su servicio"
NinaJoy Magpayo
January 15, 2024
5
out of
5
rating by NinaJoy Magpayo
"Insurance can be daunting, but Arceli made the process efficient and manageable. Renter’s insurance is available with different agencies, but I trust Arceli and her State Farm team. She showed me the coverages and all for a a great price. She assisted with the application process and took payment, and within minutes, I felt safe and secured at my new apartment. Thank you! She’s the best and I definitely recommend her as your agent. I have her and state farm for my renters and car insurance, and wouldn’t have it any other way. Thank you to a great team!"
We responded:
"Thank you so much Joy for the wonderful feedback. I really appreciate you and your business always. Thanks for considering our State Farm Agency for your Renters insurance need. I hope your move to your new apartment will be smooth and easy for you. Just give our office a call for any assistance you may need and we hope to managing all your future needs. Take care "
Scarlett Torres
January 12, 2024
5
out of
5
rating by Scarlett Torres
"Excelente atención, calidad y buen servicio."
John Rogers
January 8, 2024
5
out of
5
rating by John Rogers
"I have had one or more insurance policies with this agency for approximately 45 years. I have car insurance, liability insurance, homeowners insurance, and other policies. The service I have received from them has always been excellent, prompt and responsive. I would highly recommend Arceli Brown, Ethan Bernabe, and all of the staff at this agency."
We responded:
"Thank you so much John for providing us such a positive review for our agency. We are very pleased to know that you had a great experience working with our Team Member Ethan and myself. We really appreciate you and grateful of your continued loyalty to State Farm, it truly means the world to us for just allowing us to be resource to you. Thanks again for your support. Take care, your Agent Arceli Brown! "
no sir
January 3, 2024
5
out of
5
rating by no sir
"ethan is cool"
We responded:
"Yes, Ethan is one of my rockstar team members! We will make sure to pass along your message to him as he will be delighted and pleased to hear about your satisfaction. Thanks! "
Stephanie Gernert
December 13, 2023
1
out of
5
rating by Stephanie Gernert
"Horrible... I wanted a new agent that was great with email and evening appointments. I inquired before switching and while everything seemed great, this agent has failed to respond to emails and make an evening appointment to go over my policies. I have a claim that's been sitting for FOUR months now and Arceli Brown has done NOTHING to help me, won't even respond to my messages. I definitely do NOT recommend!! Update: Arceli Brown contacted me and after I confirmed who I was, she rambled on for over 6 minutes without a single pause trying to defend themselves, admitting my multiple emails were not answered then blamed me for basically not being pushy about it (calling, emailing, everything). Then when I was finally given a chance to speak, she interrupted me mid-sentence. I requested respect while I speak like I gave her and was interrupted every time I tried to talk that I ended the conversation. I'd give negative 5 stars at this point if I could, I have never been so disrespected by someone that earns an income off my premiums!!"
Kim Damico
November 16, 2023
5
out of
5
rating by Kim Damico
"Excellent: Response time in both correspondence and payment, friendliness and willingness to assist."
We responded:
"Thanks Kim for your great feedback about our office. We really appreciate you and your business. Glad to hear that you're happy and satisfied with our customer service. Just give our office a call for any future assistance. Take care "
Jasmine C
November 2, 2023
5
out of
5
rating by Jasmine C
"The process as a first time car owner was made pretty easy. My associate Arceli Brown made everything understandable and really worked with me to understand the processes. And I really appreciate Arceli’s positivity as a first time owner."
We responded:
"Thanks Jasmine for considering our State Farm agency for your auto insurance. I truly enjoyed talking with you. We look forward to managing all your future insurance needs. Glad to hear that you're happy and satisfied with our customer service. Take care and enjoy your car! "
Bong Tibung
October 5, 2023
5
out of
5
rating by Bong Tibung
"I highly recommend Ms Arceli as she is very knowledgeable with insurance policies that keep her abreast of any questions or problems that arise from a transaction. She is fast and accurate, and will not leave the client hanging. Cheers to her!"
Alin S
October 2, 2023
1
out of
5
rating by Alin S
"THEY REFUSE TO CANCEL YOUR POLICIES AND KEEP CHARGING YOU! I emailed them, called them and they still charged me 4 months of rental insurance after I asked to cancel it. Now I switched, asked them to cancel my insurance and they keep emailing me with new charges. I left because they kept raising my rate by 20% with no explanation, no accidents and no tickets."