State Farm® Insurance Agent Arceli Brown
Leave Us a Review
Our customers are the center of our universe and we’re grateful for them. If you’re willing to share your experience about your interaction with our agency, it’ll be a great help for other people looking to make smart and confident decisions about their insurance and financial services.
Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.
What our customers say about us...
Bradley Pappalardo
February 20, 2026
5
out of
5
rating by Bradley Pappalardo
"Arceli and Joshua are the best to work with. Always willing to help and go above and beyond giving you information to make the best decisions on your policy. 10/10 recommend!!"
We responded:
"We appreciate your review, Bradley. We are so happy that you had such a wonderful experience with State Farm Agent Arceli Brown’s Team here in Springfield ! "
rodrigo guzman
February 12, 2026
5
out of
5
rating by rodrigo guzman
"Excelente"
We responded:
"Thanks for the 5-stars! We appreciate your feedback and support here on State Farm Agent Arceli Brown’s Team. "
Carol Fleming
February 11, 2026
5
out of
5
rating by Carol Fleming
"I have been dealing with a vehicle accident because of my misfortune of a deer liking my car. (Ran into my car). There is a young lady with the first name of Ginny that has been calling me and checking on the progress of my repairs. She is a treat to deal with and she definitely is a plus for the agency. She has gone above and beyond when I speak to her regarding my issues. Thank you Ginny and thank you Arceli Brown for employing her. Carol A Burns"
We responded:
"Thank you so much for rating our office 5-star! We really appreciate your wonderful review, Carol! We are delighted to know that you had a great experience with our amazing Team Member Jenny. If you ever need any assistance in the future, please don’t hesitate to reach out always. We are here to help!"
Maria R C
February 8, 2026
5
out of
5
rating by Maria R C
"I had a pleasant experience signing up for life insurance with Ms.Arceli Brown. She is so professional and she knows a lot about the insurance products she offers to her customers. Best of all is she explained these products well, provided me with the written materials I needed to make my decision and also gives me time to think about which one will work best for me and my family. She also makes herself available always for questions or when I need assistance with issues with my insurance account. I trust that she will always be there to take care of my insurance needs."
We responded:
"Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Arceli Brown’s Team. Should you have any further questions or require assistance, please do not hesitate to contact us here in Springfield ."
Smokerokes02
February 3, 2026
5
out of
5
rating by Smokerokes02
"Ethan was very helpful and nice"
We responded:
"We’re honored by your positive feedback and thanks for rating our office 5-star! We are glad to hear that you were satisfied with Joshua's help. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks! "
bern7918
January 28, 2026
5
out of
5
rating by bern7918
"Excellent service."
We responded:
"bern7918, thank you for your kind review. We deeply appreciate your feedback of State Farm Agent Arceli Brown’s Team here in our Springfield office. "
Tevin Adcox
January 26, 2026
5
out of
5
rating by Tevin Adcox
"Jenny in Arceli Brown State Farm is amazing and has great attention to detail. She helped me with discounts to lower my insurance bill without sacrificing coverage. The whole team is outstanding, and I feel they work in the best interest of their customers."
We responded:
"Tevin, thank you for your wonderful review of State Farm Agent Arceli Brown’s Team! Tevin, it is a pleasure to hear what a wonderful experience you have had with State Farm Agent Arceli Brown’s Team! "
Nenita Hedrick
January 17, 2026
5
out of
5
rating by Nenita Hedrick
"Great service on reviewing my life insurance and IRA needs. Highly recommend Arceli Brown office!"
We responded:
"We genuinely appreciate your 5-star review. It is our goal to provide high-quality insurance services, and we are happy to know that we met your expectations! "
Assegid Gedamu
January 17, 2026
5
out of
5
rating by Assegid Gedamu
"Great customer service, with clear and detailed information being provided in a warm and friendly tone! Besides the deal is highly competitive! Thanks,"
We responded:
"Thank you so much for the 5-stars, Assegid! We hugely appreciate your feedback. If you ever want to chat about your insurance needs, we are here and happy to help! "
LORNA ALACBAY
January 1, 2026
5
out of
5
rating by LORNA ALACBAY
"Arceli is prompt, very professional and reliable. She discussed all options that we have. Thus, we’re happy and grateful that she handled everything for us"
We responded:
"Thanks so much for the amazing review, Ate LORNA! We really appreciate your support here in Springfield . If you ever have any questions or need insurance assistance in the future, we are just a message away! Thank you for your 5-star review. We appreciate your feedback and are pleased to know you had a positive experience with State Farm Agent Arceli Brown’s Team. Thanks!
"
Silvia Villanueva
December 29, 2025
5
out of
5
rating by Silvia Villanueva
"Excelente servicio, son amables y dan buenos precios. Se los recomiendo"
We responded:
"We’re thankful for your feedback, Silvia! It’s our pleasure to assist you with your insurance needs. If there is anything else we can do to help, please let us know!
¡Estamos agradecidos por sus comentarios, Silvia! Es un placer ayudarle con sus necesidades de seguro. Si hay algo más en lo que podamos ayudarle, ¡por favor háganoslo saber!"
No Flex
December 24, 2025
5
out of
5
rating by No Flex
"Ethan and Arceli made my auto insurance shopping experience a great one! They were able to meet my needs while assisting me switch from my old insurance to State Farm. Thank you"
We responded:
"Thank you for rating our office 5-star! We’re honored by your positive feedback! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! "
Maria Mylah Suegay
October 15, 2025
5
out of
5
rating by Maria Mylah Suegay
"Agent Arceli Brown was so knowledgeable and helpful on all the questions we have for our auto and home insurance. Haven't met such detailed agent in explaining every inquiry we have."
We responded:
"We’re honored by your wonderful and positive feedback Tita Maria, thank you so much! We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know! Thanks! "
Dedin Abbas
October 4, 2025
5
out of
5
rating by Dedin Abbas
"Great place to get insurance. Shout out to Joshua, he helped me get a policy quickly and efficiently."
Nayda Forteza
October 1, 2025
5
out of
5
rating by Nayda Forteza
"I had the pleasure of working with Joshua Delanoche at the Araceli Brown Agency, and I cannot recommend him enough! From the very beginning, Joshua went above and beyond to make sure I understood every detail of my auto and home insurance policies. He took the time to patiently answer all of my questions, explain the different options available, and ensure I was getting the best possible coverage at a competitive price.
What impressed me most was his professionalism combined with genuine care, Joshua wasn’t just trying to sell a policy; he truly wanted to make sure my family and I were properly protected. The process was seamless, efficient, and completely stress-free thanks to his guidance."
We responded:
"Thank you, Nayda, for taking the time to provide Josh your wonderful feedback! We’re glad to know you’re satisfied with the service he provided at our State Farm office. We look forward to managing all your future insurance needs. If you ever have any questions or need assistance, please give us a holler. Thanks! "
Maria Cristina Aquino Feniza
September 20, 2025
5
out of
5
rating by Maria Cristina Aquino Feniza
"Ms. Arceli Brown is great to work with in protecting myself and my girls future. She made sure i got right coverage i needed. She's trustworthy, reliable and dependable. I know when hard time comes, she and statefarm will be there for us!
Thanks a lot & God bless you!"
We responded:
"Thank you for your 5-star review and wonderful feedback sis Cristy! I am thrilled to know you had a positive experience with our agency; your satisfaction is our top priority! We look forward to continuing to support your and your family's insurance needs. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Jorge Cordero
September 17, 2025
1
out of
5
rating by Jorge Cordero
"terrible service,never answer the phone, increase the polize every month with no reason.Save yourself look somewhere else."
We responded:
"We’re genuinely sorry to hear that your experience with my State Farm team was not satisfactory. Your feedback is important to us, and we’re committed to addressing any issue. Please contact us at your convenience so we can discuss what went wrong and find a resolution. We’re dedicated to improving our insurance service."
Paul Gorham
August 26, 2025
5
out of
5
rating by Paul Gorham
"Arceli is professional, responsive and a good listener for her clients."
We responded:
"Thank you so much Paul for your great review. We really appreciate you and thank you for your continued loyalty to State Farm. We love serving client like you and will continue to doing so for the many years to come. Take care"
Remuel Salgado (Dyan)
August 6, 2025
5
out of
5
rating by Remuel Salgado (Dyan)
"Arceli and her staff are exceedingly helpful; they consistently provide clear explanations and offer us various options regarding our insurance."
We responded:
"We appreciate your wonderful review, Kuya Remuel! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"
Lito Gutual
August 4, 2025
5
out of
5
rating by Lito Gutual
"Nice people around me! Well explained and i like it very much. But the most i got a good deal with my multiple car and renters bundle lower than my current policy. God is soooo good. Thanks to Ms Arceli Brown."
We responded:
"We’re honored by your positive and wonderful feedback, Kuya Lito! We are glad that you're satisfied with State Farm rates. We look forward to continuing to provide you with great service and manage all your future insurances. If there is anything else we can do for your insurance needs, just let us know!"
Mariano Reyes
July 24, 2025
5
out of
5
rating by Mariano Reyes
"Muy buena atención al Cliente.."
We responded:
"We appreciate your 5-star review and your wonderful comment! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!
¡Agradecemos su reseña de 5 estrellas y su excelente comentario! Nos complace saber que tuvo una excelente experiencia con nuestra oficina de State Farm. Si necesita ayuda en el futuro, no dude en contactarnos. ¡Estamos aquí para ayudarle!"
Elicia Mathis
July 7, 2025
5
out of
5
rating by Elicia Mathis
"Arceli is wonderful
She takes the time to work with you one on one for everything you need and more."
We responded:
"Thank you so much Elicia for your wonderful feedback! It’s our pleasure to assist you with all your insurance needs. We really appreciate you and your business always. I'm glad to hear that you're satisfied with our service. If there is anything else we can do to help, please let us know!"
Edgar Magpayo
July 7, 2025
5
out of
5
rating by Edgar Magpayo
"Arceli Brown and her Staff are magnificent and Excellent with their professionalism.
knowledgeable with all Insurance aspects Home,Auto and Life Insurance Etc.
all of my questions and other matters was answered in a quick respond in details in kindly manners.
I'm Highly recommended Ms. Arceli Brown.
Keep up the great job!!!
Continue to help people.."
We responded:
"We’re grateful and honored by your positive feedback Koya! We really appreciate you and your wonderful remarks. Thank you for being great State Farm client for long time. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
Lindsay Davis
July 1, 2025
5
out of
5
rating by Lindsay Davis
"Great personal care and assistance with any insurance needs. Always provides good advice and information in regards to updating policies and benefits available. Been with State Farm 20++ years!"
We responded:
"We’re honored by your positive feedback, Lindsay! Thank you so much for being great State Farm client for long time. We really appreciate you and thank you for your business always. We look forward to continuing to provide you with great service! If there is anything else we can do for your insurance needs, just let us know!"
secundino Ndong
June 28, 2025
5
out of
5
rating by secundino Ndong
"Great services"
We responded:
"We appreciate your 5-star review, Secundino! We are delighted to know you had a great experience with our State Farm office. If you ever need any assistance in the future, please don’t hesitate to reach out. We are here to help!"